Terms & Conditions
Effective Date: 31 January 2025
Welcome to Guide-o ("we," "our," or "The app")! By using our app, you agree to the following terms and conditions:
No Affiliation with PRASA
- This app is not affiliated with, endorsed by, or officially connected to PRASA, Metrorail or any government entity.
- All trademarks, copyright, schedules, and service information belong to their respective owners.
Purpose
This app is designed for the community of train commuters, enabling users to share and access updates, announcements, and train locations.
Data Accuracy
- The app provides information based on public and user-contributed data.
- As such, the app may occasionally display incorrect information or offensive content.
- You agree that Guide-o is not liable for inaccuracies or errors in the data.
Location Sharing
- The app may use commuter locations to provide real-time train location updates to help others.
- Location sharing is optional and can be disabled at any time.
Revenue Model
The app displays ads to generate revenue.
Safety Disclaimer
Travel Risks
Train travel carries inherent risks, including but not limited to theft, accidents, financial loss, and personal injury or loss of life. By using this app, you acknowledge that such risks are outside our control and agree that we are not liable for any harm or damages resulting from train travel or related incidents.
- No Warranties: The app provides information "as-is" and does not guarantee the accuracy, reliability, or completeness of safety-related information.
- Emergency Situations: In case of an emergency, users should contact local law enforcement, emergency services, or train officials directly rather than relying solely on this app.
Data and Airtime Costs
By using this app, you agree to bear any costs associated with the use of data or airtime required for accessing the app's services. These charges may vary depending on your mobile carrier and plan.
Use of Public or Free Wi-Fi
We do not recommend using public Wi-Fi networks (such as those in cafes, airports, or other public spaces) when accessing this app, as these networks are often not secure. Using unsecured networks exposes your data to potential security threats, including hacking or unauthorized access.
Geographic Use
- This app is designed specifically for use by commuters within the Republic of South Africa.
- Use of the app outside this geographic area is not supported or recommended, and we accept no responsibility for data inaccuracies or app performance in other regions.
Limitation of Liability
We expressly disclaim liability for:
- Injuries, fatalities, or losses incurred while using train services.
- Financial losses, including theft of personal belongings, incurred during travel.
- Any incidents resulting from delays, incorrect data, or use of information provided by the app.
Dispute Resolution
Any disputes arising from the use of the app will be resolved under the laws of the Republic of South Africa. Users waive the right to initiate legal action for errors or omissions in the app's content or features.
Changes to Terms
We reserve the right to modify these terms at any time. Continued use of the app indicates acceptance of the updated terms.